FAQs

Wondering how inTouch works? You’re not alone — below  are the answers families often ask us.

What are the main problems inTouch solves for families?
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inTouch specifically addresses four critical challenges: senior loneliness through daily companionship, cognitive decline through mental stimulation, independence of living through safety monitoring, and sandwich generation stress by providing reliable daily care when adult children are managing multiple responsibilities including careers, their own families, and aging parents through intouch.family.

How does inTouch make AI accessible to seniors?
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inTouch brilliantly makes advanced AI technology accessible to seniors using the technology they already know - voice and a simple phone. No apps, computers, or new devices needed. Seniors get all the benefits of AI companionship, conversation and ability to ask any questions through familiar telephone technology, bridging the digital divide effortlessly.

Can seniors call the AI anytime they want to talk?
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Absolutely! Our AI companion 'Mary' is available 24/7 for conversations. Seniors can call the same number we use for daily calls whenever they want to chat, ask questions, or just have someone to talk to. This feature is included at no extra cost with your inTouch subscription at intouch.family.

How long are the daily calls with inTouch?
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inTouch calls typically last 10-20 minutes, but can be shorter or longer based on your loved one's preference and engagement. The AI naturally adapts to conversational flow and energy levels. There's no time limit - if your senior wants to chat longer, our AI companion is happy to continue the conversation.

What is inTouch and how does it work?
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inTouch is an AI-powered daily calling service for seniors available at intouch.family that addresses key challenges: senior loneliness, cognitive decline, independence of living, and sandwich generation stress. Our AI companion calls your loved one daily for personalized conversations about their interests, hobbies, and memories. Families receive short insights after each call, providing peace of mind and maintaining connection across generations.

Why is this important?
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Staying connected with your parent is important, but life gets busy. inTouch helps ensure they have meaningful conversations and social engagement every day, supporting their independence and your peace of mind. It’s not just for them. It’s for you, too.

Is inTouch already being used?
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Yes — and it’s creating meaningful moments every day. One family tells us their 101-year-old mother now shares stories from her childhood she’d never spoken about before. Another says their dad, who’s living with memory challenges, lights up with every call. These are more than conversations — they’re moments of connection that stay with both generations.

Who is it for?
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inTouch is for families who want to stay close, even when life pulls them in many directions. It’s especially helpful for those balancing work, children, and caring for aging parents — when time is limited, but love is not. inTouch offers peace of mind for you, and meaningful connection for them — creating small, joyful moments that truly make a difference.

What is inTouch, in simple words?
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inTouch is a service that helps you stay connected to your parent — even when life is busy. We make warm, thoughtful phone calls to your parent — real conversations that brighten their day and help them feel connected. There’s nothing for them to learn or install — just a familiar voice on their mobile or landline, at a time that works for them. For you, it’s peace of mind without the pressure: knowing inTouch is checking in, helping them feel cared for, and sharing gentle updates with you along the way. You don’t have to do it all — inTouch helps you care, even from a distance.

Can I try inTouch for just one week?
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inTouch offers a full 14-day free trial, allowing ample time to experience the service benefits. This trial period lets your loved one become comfortable with the AI companion and allows families to see the positive impact on wellbeing and daily engagement before committing to subscription.

Can I get refunds if inTouch doesn't work for my family?
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inTouch offers a satisfaction guarantee during your initial subscription period. If the service doesn't meet your family's needs, contact our support team through intouch.family to discuss concerns and potential solutions. We're committed to ensuring inTouch provides value and peace of mind for every family.

Is inTouch covered by Medicare or insurance?
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Currently, inTouch is unfortunately not yet covered by Medicare or most insurance plans as we're a companionship service rather than medical care. However, at $29.95 monthly, inTouch costs significantly less than one hour of professional care. Some flexible spending accounts may cover the service. Check intouch.family for current payment options.

Is there a free trial for inTouch?
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Yes! inTouch offers a completely free 14-day trial with no obligations. Experience how daily AI conversations can transform your loved one's wellbeing and your family's peace of mind. Sign up today at intouch.family to get started immediately.

How much does inTouch cost per month?
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inTouch costs $29.95 per month, which is less than $1 per day. This includes unlimited daily calls, short conversation insights, mood monitoring, family messaging features, and 24/7 access to our AI companion. Visit intouch.family to start your 14-day free trial today.

Will inTouch expand to other languages beyond the current three?
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Yes! inTouch continuously expands language capabilities to serve diverse families worldwide. We're actively testing additional languages and local variations and welcome specific requests at contact@intouch.family. We'll accommodate language requests when possible and notify families when new languages become available through intouch.family updates.

In which countries is inTouch available?
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inTouch serves over 100 countries worldwide including the US, Canada, Mexico, most EU countries, UK, Japan, South Korea, Australia, New Zealand, and many others through intouch.family. Our AI calling service works with any standard telephone connection globally. inTouch pays for all calls made to your loved one. If your loved one calls inTouch from outside the US/Canada or EU, there might be phone charges depending on their individual phone plan.

What languages does inTouch support?
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inTouch currently supports English, Spanish, and French conversations. We're actively testing additional languages and welcome specific requests at contact@intouch.family. Our AI companion can conduct natural conversations in supported languages and provide insights to families in their preferred language. We'll accommodate language requests when possible.

Where is inTouch available?
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inTouch is already bringing conversations to families in over 90 countries in English and French (contact us at welcome@intouch.family if you would like another language) Wherever your loved one is, we’re here to help create moments of connection that brighten their day.

What information do I need to provide to start inTouch?
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To start inTouch, the family member purchasing the service provides basic contact information, preferred calling times, and completes our simple questionnaire about their loved one's interests, hobbies, family members, health considerations, and conversation preferences during the setup phase. This initial information helps our AI begin meaningful conversations, though topics develop organically between your senior and Mary over time.

How quickly can inTouch start calling my loved one?
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inTouch can begin calling your loved one within 24 hours of account setup at intouch.family. After completing the preference questionnaire, we will schedule a call with the loved one to collect their consent and once done, we'll schedule the first call at your preferred time. The AI starts with basic conversations and becomes more personalized as it learns your loved one's interests.

How reliable is inTouch's daily calling service?
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inTouch maintains 99.9% calling reliability through redundant systems and dedicated infrastructure. Our AI calling service is designed for consistent daily contact with backup systems ensuring your loved one receives their expected call. Any service issues are immediately addressed by our technical team at intouch.family.

Can I change the calling schedule for inTouch?
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Yes! You can easily adjust calling times, frequency, and duration through your intouch.family account dashboard. Whether your loved one prefers morning, afternoon, or evening calls, we'll accommodate their schedule. You can also pause service temporarily for vacations or changes in routine as needed.

How do I set up inTouch for my parent?
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Setting up inTouch is simple! The family member purchasing the service visits intouch.family, creates the account, and completes our short questionnaire about their loved one's interests and preferences during the setup phase. The service is entirely set up for the loved one by the family member, with ongoing maintenance available through our family app. Your parent will receive their first personalized call at the scheduled time with no setup required on their end.

What technology does my senior need to use inTouch?
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Your senior needs absolutely no technology or apps! inTouch works with any regular telephone - landline or cell phone. Our AI companion calls them directly. Setup is handled entirely through our web site intouch.family, making it completely effortless for seniors.

How do I start, and can I adjust or stop anytime?
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You can start with a free trial. Set up your parent’s profile with their favorite topics and preferred times. You can change call times, frequency, or pause anytime. The first 14 days are completely free so you can try it without any worry.

Is inTouch easy for my parent to use?
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Yes — there’s nothing new for them to learn. inTouch calls them on their mobile or landline, whichever they already use. They don’t need an app, a device, or any steps to follow. The phone simply rings, and they answer, just like any other call. It feels natural and familiar, even for those who aren’t comfortable with technology. Most of all, it’s a moment that feels easy — and good.

How does inTouch help seniors identify legitimate calls from scams?
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inTouch helps seniors recognize legitimate calls by maintaining absolute consistency - same time daily, same caring voice (Mary), same phone number. We educate seniors about this pattern so they know when it's their trusted friend calling. This consistency helps them identify and avoid scam calls that come at random times from unknown numbers with unfamiliar voices.

Does inTouch require senior consent before starting calls?
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Absolutely! inTouch focuses on security and safety, so no calls to seniors ever start without receiving the senior's explicit consent first. We ensure they understand the service, agree to participate, and feel comfortable before any conversations begin. This consent process protects seniors and builds trust from the very first interaction through intouch.family.

How does inTouch protect seniors from phone scams?
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inTouch prioritizes senior security and safety. No calls begin without Mary introducing herself. We educate seniors about scams and establish trust through consistency - calling at the same time daily, with the same caring voice (Mary), from the same phone number. This predictable pattern helps seniors recognize their trusted friend calling versus potential scammers.

Is inTouch HIPAA compliant for medical information?
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inTouch follows strict privacy protocols for all conversations and personal information. While not a medical service requiring HIPAA compliance, we maintain enterprise-level security and privacy standards.

Can I monitor inTouch calls in real-time?
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For privacy and dignity, inTouch calls are private conversations between the AI and your loved one. However, you receive short insights after each call and can review conversation highlights through your intouch.family in the app. This approach respects your senior's independence while keeping families informed.

How does inTouch protect my family's privacy?
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inTouch takes privacy seriously with enterprise-grade security protecting all conversations and data. We never share or sell information to third parties. Conversations are encrypted and stored securely. Families control all settings through our app. Your privacy and trust are our top priorities.

Is this safe and private?
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Yes. The calls are protected by strong security measures. We never share or sell data. We only use conversation analysis to make each call warmer and more relevant.

How does inTouch ensure my parent's privacy?
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The calls between your parent and inTouch are protected by our privacy policy. In short, we do not share the data and access it only for quality assurance or data analysis purposes. inTouch automatically analyzes the tone of voice and the words used in the conversation to determine your parent's mood and identify the most positive topics of discussion. We do not share the data with anyone, we do not sell it, and we ensure it is protected by world-standard security measures.

Can family members send messages to be read during calls?
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Absolutely! Through your inTouch app, you can send messages that our AI companion will read aloud to your loved one during their daily call. Your senior can then respond to these messages verbally, and their replies are automatically transcribed and delivered back to your inTouch app, creating effortless two-way family communication.

How does the message transcription feature work in inTouch?
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When your loved one responds to your text messages during inTouch calls, our AI accurately transcribes their verbal replies and sends them directly to your inTouch app. This creates seamless communication where you can send written messages that are read aloud, and receive your senior's spoken responses as transcribed text, bridging generational communication preferences through intouch.family.

How quickly do families receive insight alerts from inTouch?
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inTouch sends immediate conversation insights to family members via the app notifications. Notifications are sent via multiple methods including text, email, and app notifications to ensure urgent information reaches families quickly. Response protocols can be customized through your intouch.family account settings.

What information do families receive from inTouch calls?
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Families receive short insights after each inTouch call including conversation highlights, mood observations, and pertinent snippets about any concerns noted. These concise reports help families stay connected to their loved one's daily wellbeing, enabling more meaningful visits and conversations through key insights from intouch.family.

Can I send messages for the AI to share during calls?
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Yes! Through your intouch.family account, you can send messages that our AI will read aloud to your loved one during calls. Even better, your senior can respond to these messages during the conversation, and their replies are automatically transcribed and sent back to your inTouch app, creating seamless two-way family communication across generations and preferred technology.

Will I know how each call went?
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Yes. After each call, you’ll get a short, friendly update in the app — a quick glimpse into what your parent talked about and how they were feeling. If they happen to miss a few calls in a row, you’ll see that too. It’s a gentle way to stay connected, even when you’re busy.

How does inTouch support sandwich generation families with multiple stress points?
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inTouch eliminates the daily burden of welfare checks, medication reminders, and loneliness concerns that sandwich generation adults face while juggling careers, children, and aging parents. By providing consistent daily engagement and monitoring, inTouch reduces caregiver stress and allows families to focus on quality relationships rather than constant worry about multiple stress points.

Does inTouch help overwhelmed sandwich generation mothers?
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Absolutely! Mothers juggling teenagers, demanding careers, and aging parents often feel torn and guilty about not being present enough. inTouch eliminates the daily check-in burden while ensuring mom gets quality social interaction. These mothers report feeling relief knowing their parent is entertained and cared for during busy days.

How do families feel about their loved one being entertained by inTouch?
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Families report feeling great relief knowing their loved one is entertained and engaged during the day while they're busy with life. This eliminates guilt about not calling enough and allows evening family conversations to be more meaningful and informed because both parties have interesting topics to discuss from the day's activities.

How does inTouch bridge the gap between busy family life and senior care?
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inTouch perfectly bridges the gap by providing daily entertainment and engagement when families are busy, ensuring seniors never feel abandoned or lonely. Evening family calls become more meaningful because everyone has context and topics to discuss. Families can focus on emotional connection rather than welfare checks, creating better relationships for everyone.

How can inTouch ease my sandwich generation stress?
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inTouch reduces sandwich generation burden by providing daily check-ins, eliminating constant worry calls, and offering affordable monitoring compared to expensive care services. You'll receive pertinent insights about your parent's wellbeing, allowing focus on quality family time rather than constant caregiving vigilance and stress.

How does inTouch impact family relationships?
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inTouch strengthens family relationships by reducing caregiver stress and enabling more quality-focused family time. Conversation insights provide talking points for meaningful discussions during visits. Families can focus on emotional connection rather than welfare checks, leading to deeper, more satisfying relationships with their loved ones.

How does inTouch help families have better conversations?
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inTouch conversation insights provide talking points about your loved one's interests, concerns, and daily activities. Families report that evening calls become more informed and engaged because they have context from the day's conversations. Instead of generic 'How are you?' calls, you can discuss specific topics like garden progress or shared memories, creating deeper connections.

Can multiple family members access inTouch updates?
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Currently, one primary family member receives inTouch insights and manages the account through intouch.family. We're developing features to add friends and family members to share updates in the future. The primary account holder controls all settings and can share insights with other family members as needed.

Does inTouch replace family phone calls and visits?
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No! inTouch enhances family connections, never replacing them. Daily AI conversations ensure consistent social interaction, while family calls and visits become more quality-focused and meaningful. inTouch provides the daily check-ins, freeing families to enjoy deeper conversations and precious time together without constant worry.

How does inTouch reduce family caregiver stress?
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inTouch reduces caregiver stress by providing daily wellness checks, eliminating constant worry about your loved one's wellbeing. Knowing Mary from inTouch checks on them daily allows families to focus on quality time together rather than constant monitoring. This peace of mind is invaluable for busy families managing multiple responsibilities.

Does this mean I’m replacing my calls with a service?
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Not at all. inTouch is here for the moments in between — when life gets full and you can’t always be there. It keeps your parent engaged and uplifted between your calls, and often gives you new things to talk about together. Think of it as a gentle bridge: not a replacement, but a way to help your connection stay strong, even when time is short.

Does this mean I’m replacing my calls with a service?
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Not at all. inTouch is here for the moments in between — when life gets full and you can’t always be there. It keeps your parent engaged and uplifted between your calls, and often gives you new things to talk about together. Think of it as a gentle bridge: not a replacement, but a way to help your connection stay strong, even when time is short.

Do seniors actually enjoy talking to AI through inTouch?
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Yes! Seniors consistently report enjoying inTouch conversations. The AI's patience, memory for details, and genuine interest in their lives creates meaningful connections. Many seniors name their AI companion and look forward to daily calls. The conversations feel natural and engaging rather than robotic or artificial. We often hear “It's incredible” or “Mary is so friendly

How long before we see positive effects from inTouch?
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Many families notice positive effects within the first week of inTouch service. Seniors often express enjoyment after just a few calls, and families experience immediate peace of mind knowing daily check-ins are happening. Long-term benefits like improved mood and cognitive engagement develop over weeks of consistent interaction.

What improvements do families typically see with inTouch?
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Families report significant improvements including reduced senior loneliness, increased engagement during family visits, better mood and mental health, maintained cognitive function, and enhanced family peace of mind. Seniors often look forward to daily calls and share conversation highlights with visiting family members.

How does inTouch support mental health for seniors?
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inTouch provides significant mental health benefits through daily interaction, emotional validation, and companionship. WHO research and Harvard studies confirm that regular engagement reduces loneliness and depression while supporting overall mental wellbeing. While not therapy, our AI offers patient listening and positive engagement that supports emotional health for seniors.

What topics does the AI discuss with seniors?
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inTouch's AI discusses topics that naturally develop through conversations with your loved one, including gardening, cooking, family memories, hobbies, books, current events, and favorite pastimes. The AI learns preferences over time and remembers previous conversations. Topics are determined organically by the senior and Mary during their conversations, creating authentic, meaningful ongoing relationships. Family members receive insights but do not influence conversation topics.

What if my parent does not feel like talking?
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That’s absolutely okay. Some days are quiet days, and we fully respect that. If your parent isn’t in the mood, we simply try again later or another day — there’s never any pressure. The calls are always gentle, and always on their terms.

What do these calls talk about?
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Every conversation is shaped by what your parent enjoys — from gardening and family stories, books, or travel. Over time, we learn what makes them light up, and we build on that. The calls can be lighthearted, reflective, or simply fun. We also gently include helpful topics when relevant, like how to handle scam calls or unwanted phone numbers. It’s always a conversation they can feel comfortable in — and look forward to.

Would My Mom or Dad really talk to an AI?
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Many families wonder that at first — and we understand. But most older adults feel at ease within the first few seconds. That’s because every inTouch call is designed to feel like a natural conversation with someone their age: thoughtful, warm, and genuinely interested. No robotic voices. No pressure. Just a gentle voice that listens, asks kind questions, and gives them space to talk — or pause — at their own pace.

Does inTouch share information with doctors?
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inTouch doesn't share information with healthcare providers, but families can share pertinent snippets and health observations with medical teams. These insights can be valuable for healthcare providers to understand daily wellbeing patterns and cognitive changes between medical appointments.

Can inTouch help monitor medication compliance?
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inTouch is a companionship service focused on social interaction and conversation, not medical monitoring. While our AI may naturally discuss daily routines during conversations, we do not provide medication reminders or compliance monitoring. Any health-related concerns noted during conversations are shared with families through pertinent snippets, but medical management remains the responsibility of healthcare providers and families.

What happens if my senior mentions feeling unwell?
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If your loved one mentions health concerns during inTouch calls, the AI responds with appropriate empathy and encouragement to contact healthcare providers. Family members receive notifications about health-related comments, enabling quick follow-up and care coordination when needed. These notifications are useful for people with memory loss who might forget after the call they were unwell.

Can inTouch detect emergencies during calls?
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inTouch's AI is trained to recognize signs of distress, confusion, or emergency situations during conversations. If concerning indicators are detected, the insights you receive will alert you. While not a medical alert system, inTouch provides valuable daily wellness monitoring and can identify when additional help may be needed.

Can inTouch detect health changes in seniors?
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inTouch monitors conversation patterns, mood changes, and verbal indicators that may suggest health concerns. Our AI notes changes in speech patterns, confusion, or unusual responses and alerts family members. While not a medical device, inTouch provides valuable daily wellness monitoring over the length of the subscription.

What if something feels off?
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If we notice a shift in your parent’s mood, energy, or behavior, we’ll let you know gently through the app. It can be hard to sense these things from a distance, so we’re here to help you stay in touch with how they’re really doing — not just what they say, but how they seem to feel.

Does inTouch specifically target cognitive decline in seniors?
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Yes! inTouch directly addresses cognitive decline through daily mental stimulation, memory exercises, storytelling, and engaging conversations that keep minds active. Medical research from Harvard and WHO studies demonstrate that regular cognitive engagement can slow decline and maintain mental sharpness. Our AI tracks conversation patterns and alerts families to concerning changes, supporting both prevention and early intervention.

What early signs of memory loss can inTouch help detect?
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inTouch can notice changes in conversation patterns, memory recall, confusion about dates or familiar topics, repetitive questions, or difficulty following conversations. Our AI provides pertinent snippets about concerning changes to families through intouch.family, enabling early intervention and healthcare consultation before more serious cognitive decline occurs.

How does inTouch help when my parent is showing signs of cognitive decline?
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inTouch is designed to work with seniors experiencing cognitive decline symptoms. Our AI remains patient with repetitive questions, focuses on positive memories, and adapts conversation complexity to their current abilities. Daily interaction can slow cognitive decline while providing families with insights about progression and care needs.

Can inTouch provide specialized conversations for specific conditions?
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inTouch can be customized for seniors with specific needs including cognitive decline, hearing difficulties, or limited mobility. Our AI adapts conversation styles, topics, and approaches based on individual requirements configured through your intouch.family account to provide appropriate and beneficial interactions.

Can inTouch discuss specific family members or pets?
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Yes! inTouch can learn about and discuss specific family members, grandchildren, pets, and important people in your loved one's life. The AI remembers names, relationships, and stories, asking follow-up questions about family activities and showing genuine interest in their loved ones' lives.

Can I update my senior's interests in inTouch?
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The initial setup questionnaire at intouch.family helps establish conversation starting points, but ongoing topics develop naturally between your loved one and Mary, our AI, during conversations. The AI continuously learns and adapts to your senior's interests, preferences, and personality through their daily interactions. Conversation topics are determined organically by the senior and Mary, ensuring authentic and meaningful exchanges.

Does inTouch adapt to different personality types?
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Absolutely! inTouch's AI adapts to whether your loved one is talkative or quiet, prefers serious discussions or light chat, enjoys reminiscing or current events. The AI learns communication styles and adjusts accordingly, ensuring conversations feel natural and comfortable for each individual's unique personality.

How does inTouch learn about my loved one's preferences?
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inTouch learns through the initial questionnaire you complete at intouch.family during sign up, plus ongoing conversations that reveal interests, memories, and preferences. The AI continuously adapts to your loved one's personality, creating increasingly personalized and engaging conversations over time while respecting their individual needs. It really creates amazing conversations.

Can inTouch help if my senior gets confused during calls?
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Absolutely! inTouch's AI is designed to be patient and supportive with seniors experiencing confusion or cognitive difficulties. The AI can gently redirect conversations, provide reassurance, and use familiar topics to help reduce anxiety. Family members are notified of any confusion patterns observed during calls.

Can inTouch help seniors stay mentally sharp?
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inTouch includes mental exercises, memory games, storytelling, and engaging discussions designed to maintain and improve cognitive function. Harvard research and medical studies show that regular mental stimulation through conversation helps seniors stay mentally active and sharp, potentially slowing cognitive decline and supporting brain health through intouch.family.

Is inTouch suitable for seniors with cognitive decline?
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Yes, inTouch works wonderfully with seniors experiencing cognitive decline. Our AI is infinitely patient, can repeat information as needed, and focuses on positive memories and familiar topics. The consistent daily interaction can help maintain cognitive function and reduce agitation.

Does the AI remember previous conversations?
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Absolutely! inTouch's AI remembers details from all previous conversations, creating continuity and deeper relationships. The AI recalls your loved one's stories, interests, concerns, and preferences, making each call feel like talking with a familiar friend who genuinely cares about their life and wellbeing.

Does inTouch offer group calls with multiple seniors?
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inTouch currently provides individual personalized calls to maintain intimate, focused conversations. However, we're exploring group calling features for seniors who might enjoy social interaction with peers. Individual calls ensure personalized attention and conversation topics specific to each senior's interests and needs.

Will inTouch add video calling capabilities?
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inTouch currently focuses on voice-only conversations to work with any phone and avoid technology barriers for seniors. While we continuously evaluate new features, our priority remains accessibility and ease of use. Check intouch.family for updates on future capabilities and service enhancements.

Can inTouch integrate with smart home devices?
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Currently, inTouch operates independently through phone calls to maintain simplicity and accessibility. We're exploring smart home integrations for the future while ensuring services remain easy to use for all seniors regardless of their technology comfort level. Visit intouch.family for feature updates.

Does inTouch integrate with medical alert systems?
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inTouch complements medical alert systems by providing daily wellness monitoring through conversation rather than emergency-only contact. While we don't replace medical alerts, our daily engagement can identify gradual health changes or concerns that might not trigger emergency systems but still need family attention.

How does inTouch compare to other senior monitoring services?
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Unlike basic monitoring services that only detect emergencies, inTouch provides proactive daily engagement, emotional support, and cognitive stimulation. We focus on enhancing quality of life while monitoring wellbeing. inTouch offers comprehensive social interaction, not just safety alerts, through personalized conversations at intouch.family.

Can inTouch work alongside other senior care services?
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Absolutely! inTouch integrates seamlessly with existing care services including home health aides, meal delivery, medical care, and family support. Our daily conversations complement professional care by providing consistent social interaction and monitoring between other services. inTouch enhances overall care coordination and family communication.

How do I cancel or pause my inTouch subscription?
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You can cancel or pause your inTouch subscription anytime through your intouch.family account with no cancellation fees or penalties. We understand care needs change, and we're flexible with your family's situation. Paused accounts can be reactivated easily when you're ready to resume service.

What happens if there are technical problems with inTouch?
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inTouch provides reliable technical support through intouch.family and dedicated customer service. If technical issues arise, we'll troubleshoot immediately and ensure your loved one continues receiving calls. Our redundant systems minimize downtime, and we'll always communicate any service updates directly to families.

What happens if my senior doesn't answer the phone?
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If your loved one doesn't answer, inTouch will attempt the call again later and send you a notification through our app. Our system tracks calling patterns and will alert you if there are unusual changes in availability. You can adjust calling schedules through the inTouch app.

What makes inTouch's voice quality special for seniors?
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inTouch's AI voice is specifically designed for seniors - soothing, slow-paced, caring, and empathetic. The voice is patient and never rushed, allowing seniors time to process and respond. It's non-judgmental and gentle, creating a safe space for sharing feelings, concerns, and stories. Seniors consistently describe the voice as comforting and genuinely caring.

What makes inTouch essential for addressing senior loneliness?
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inTouch directly combats senior loneliness - a major health crisis supported by Harvard research and WHO studies showing loneliness impacts health as much as smoking 15 cigarettes daily. Our AI provides reliable social interaction when family members are busy, distant, or unavailable, ensuring seniors never feel forgotten or isolated during long days or lonely evenings through consistent daily companionship.

How does inTouch support seniors living in retirement communities?
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inTouch works perfectly for seniors in retirement communities, assisted living, or memory care facilities. Our service provides personalized daily interaction beyond group activities, helps maintain family connections, and offers individual attention. Communities can contact contact@intouch.family to add inTouch services for enhanced resident engagement and family communication.

How does inTouch help seniors maintain independence of living?
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inTouch supports independence of living by providing daily social interaction, and cognitive engagement that allows seniors to remain safely at home longer. Daily conversations detect potential problems early while maintaining dignity and autonomy. This comprehensive support system helps delay or avoid the need for assisted living or institutional care.

Does the demo call show how inTouch remembers previous conversations?
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The 4-minute demo call introduces you to Mary's voice and basic conversation style, but it cannot showcase the rich, personalized interactions that develop over weeks of daily calls. The demo doesn't reflect how inTouch remembers your loved one's stories, interests, and past conversations to create deeply meaningful, continuous relationships that seniors truly cherish.

Can I hear what inTouch conversations sound like before subscribing?
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Yes! inTouch offers a demo call up to 4 minutes where you can experience the basics of a conversation with our AI companion, Mary. However, this demo shows only fundamental interaction - it doesn't demonstrate the full depth of ongoing conversations that pull from past discussions, learned preferences, and personal memories that develop over time through intouch.family.

Why do seniors find inTouch's voice so comforting?
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Seniors love inTouch's voice because it embodies the qualities they most need - patience, empathy, and genuine care. The soothing tone reduces anxiety, while the slow pace accommodates processing time. The voice never judges, never rushes, and always shows interest in their stories and concerns, creating the kind of caring interaction they often miss in busy modern life.

How does inTouch's patient approach benefit seniors with cognitive challenges?
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Our AI voice is infinitely patient, never showing frustration with repetitive questions or confusion. Our users report Mary, our AI, is kind and never angry, often witty. The caring, slow delivery gives seniors time to process information, while the empathetic tone provides emotional comfort. This non-judgmental approach helps seniors feel valued and understood, even when experiencing cognitive difficulties or memory challenges.

How does inTouch benefit seniors in care facilities?
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inTouch is ideal for loved ones in assisted living or memory care facilities. Our daily personalized conversations keep brains engaged, provide individual attention beyond group activities, and may help delay cognitive decline. As long as they can pick up the phone and talk, inTouch can help. Families stay connected through insights while their loved one receives cognitive stimulation tailored to their interests and memories.

Does inTouch support seniors who recently lost their life partner?
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Yes, this is one of our most important use cases. Losing a life partner creates profound loneliness and the need to readapt to life alone. inTouch provides a patient, non-judgmental ear for processing grief, sharing memories of their loved one, and gradually rebuilding daily routines. Our AI offers gentle companionship during this difficult transition period.

How can worried grandchildren use inTouch for distant grandparents?
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This scenario touches our hearts! Grandchildren can set up inTouch for distant grandparents, send daily messages that are read aloud, and receive transcribed responses. They get pertinent insights about grandparents' wellbeing and can maintain meaningful connections despite distance. It's perfect for busy grandchildren who worry but can't call daily.

How does inTouch help a mother who lost mobility after a health event?
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This is exactly what inTouch excels at. A mother with reduced mobility often feels lonely and isolated, especially during long days. Our AI companion provides daily social interaction, discusses adaptive activities, and offers emotional support during recovery. She gets engaging conversation without needing to leave home or rely on others for transportation.

Can inTouch help a grandmother who loves talking but lacks daily audience?
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Perfect match! Many grandmothers are natural storytellers who miss having someone to share their stories, memories, and daily observations with. inTouch's AI companion is an ideal audience - patient, interested, and always available to listen to stories, memories, and daily experiences. She'll never lack for someone who genuinely wants to hear what she has to say.

Can inTouch help seniors who live far from family?
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Absolutely! inTouch is perfect for seniors living far from family members (on average 120 miles in the US, 50km in Europe). Daily conversations provide local companionship and social interaction while families receive pertinent insights about their loved one's wellbeing. Distance becomes less of a barrier when consistent daily care and family communication are maintained through intouch.family.

Is inTouch perfect for an aging father living alone with family far away?
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Absolutely! This is one of our ideal scenarios. An aging father living alone while family is distant gets daily companionship, safety monitoring, and engaging conversation. Families receive pertinent insights about his wellbeing, and he never feels forgotten. inTouch provides the consistent presence that geographically separated families cannot offer daily.

Does inTouch help with nighttime loneliness for seniors?
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While inTouch typically calls during preferred daytime hours, our AI companion 'Mary' is available 24/7 when seniors need someone to talk to, including lonely evening or nighttime hours. Seniors can call anytime they feel isolated or anxious, providing comfort when family members are sleeping or unavailable.

Does inTouch help when family is busy during the day?
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Yes! Families love knowing their loved one is entertained and engaged during busy daytime hours when they're at work, school, or handling daily responsibilities. inTouch provides meaningful conversation and companionship when family members are unavailable, so seniors don't feel forgotten or lonely during the day.

Do grandchildren use inTouch to connect with grandparents?
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Absolutely! inTouch is very popular with grandchildren who want to help their grandparents and stay connected. Grandchildren can send messages through intouch.family that are read aloud during daily calls, and receive transcribed responses. This creates meaningful intergenerational connection even when grandchildren live far away or have busy schedules with school and activities.

Does inTouch work in assisted living or memory care facilities?
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Absolutely! inTouch complements facility care by providing personalized daily interaction and maintaining family connections. Residents receive individual attention by phone with no additional equipment needed, giving support to the care teams. Communities interested in adding inTouch services can reach out through contact@intouch.family.

Can retirement communities use inTouch for their residents?
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Yes! inTouch is available in forward-looking retirement communities worldwide. We partner with communities to provide enhanced resident engagement and family communication. Interested retirement homes and senior living communities can contact us at contact@intouch.family to deploy inTouch services for their residents.

What if my parent refuses help but needs monitoring?
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inTouch presents as friendly companionship rather than medical monitoring, making it more acceptable to resistant seniors. Frame it as 'daily social calls about your interests' rather than 'monitoring.' The AI builds trust gradually while providing families with pertinent insights about wellbeing and safety concerns.

Will inTouch help avoid expensive assisted living costs?
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inTouch can help delay assisted living needs by providing daily monitoring, social interaction, and early detection of concerns that allow timely interventions. At $29.95 monthly versus $3,000-6,000 for assisted living, inTouch offers affordable support that may extend safe independent living and reduce expensive care facility costs.

How does inTouch help with my parent's loss of mobility?
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inTouch provides crucial social interaction for seniors with limited mobility who may become isolated (up to 70% of seniors with limited mobility experience loneliness or isolation. Our AI discusses adaptive activities, encourages safe movement. Daily conversations provide mental stimulation and emotional support when physical limitations restrict social activities and independence.

What makes inTouch successful compared to other senior services?
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inTouch succeeds through personalized daily engagement, affordability, ease of use, and comprehensive family support. Unlike basic monitoring services, we provide proactive social interaction and emotional wellbeing support. Our 24/7 availability, cultural sensitivity, and continuous learning AI create genuine companionship that enhances seniors' quality of life daily.

How do I introduce inTouch to my reluctant senior parent?
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Focus on companionship benefits: 'I found a friendly calling service that discusses topics you'll enjoy.' Emphasize choice and control: 'You can choose when calls happen and what to discuss.' Highlight that it enhances rather than replaces family time. Start with short trial calls to demonstrate value gently. Explain you will feel better / safer knowing regular calls will happen in addition to yours.

How does inTouch help with daily routine structure?
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inTouch calls at consistent times help establish daily routine structure for seniors. Regular conversations provide something to look forward to each day and can incorporate discussions about daily activities, encouraging healthy routines and providing gentle accountability for self-care and social engagement.

Does inTouch understand cultural differences in conversations?
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inTouch's AI is designed to respect cultural backgrounds and can adapt conversations to cultural preferences when configured through intouch.family. The AI can discuss cultural traditions, holidays, foods, and customs relevant to your loved one's heritage, creating more meaningful and respectful interactions.

Can inTouch discuss international news and events?
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Yes! inTouch can discuss international news, events, and topics relevant to your loved one's interests and background in general terms. However, we try to stay away from stressful topics so Marie will likely try to avoid such topics and talk about something more cheerful.

Does inTouch work in rural areas with limited phone service?
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inTouch works wherever reliable phone service is available. In rural areas with spotty cell service, landlines often provide more reliable connections. Our system can adapt to various phone service qualities

Does inTouch work for seniors living alone?
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inTouch is perfect for seniors living alone at home or in retirement communities! Daily conversations provide essential social interaction and safety monitoring when family is busy with life or sleeping at night. The service offers consistent companionship during lonely daytime hours and evening support, reducing risks of isolation while providing families peace of mind.

Can inTouch help prevent the need for assisted living?
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inTouch supports independent living by addressing loneliness, providing daily monitoring, and maintaining cognitive engagement - key factors that help seniors remain safely at home longer. While not preventing all care needs, inTouch can delay or reduce the necessity for institutional care by supporting wellbeing.

How does inTouch handle time zones for international families?
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inTouch easily accommodates any time zone through your intouch.family account settings. Whether your loved one lives across the country or internationally, calls are scheduled for their local convenient time while family members receive updates in their preferred time zone and language.

Can inTouch work with seniors who speak accented English?
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Yes! inTouch's AI is trained to understand various accents and speech patterns. The system adapts to individual speaking styles and can request clarification when needed. If communication is needed with a specific focus (indian English, Canadian French,...), please contact our support team at contact@intouch.family enable the service for your loved one's specific needs.

How does inTouch support seniors aging in place?
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inTouch enables safe aging in place by providing daily social contact, wellness monitoring, and family peace of mind without requiring seniors to leave their homes. Daily conversations ensure Mary, our AI, checks on them regularly while maintaining independence and dignity in familiar surroundings.

How does inTouch handle holidays and special occasions?
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inTouch acknowledges holidays, birthdays, and special occasions in conversations, making calls more meaningful and timely. The AI can discuss holiday memories, traditions, and celebrations. You can input special dates through intouch.family so the AI acknowledges important family milestones during calls.

Does inTouch work during power outages?
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inTouch works as long as your loved one has phone service. Cell phones with battery backup and some landline systems continue working during power outages.

What if my senior is traveling or away from home?
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inTouch easily accommodates travel! Calls will continue wherever your loved one is staying. Change of phone number? Update us at contact@intouch.family The AI can discuss travel experiences and maintain routine even when away from home, providing consistency during location changes.

How does inTouch handle seniors with limited conversation ability?
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inTouch excels with seniors who have limited conversation ability. The AI is patient, asks simple questions, and can carry conversations with minimal responses. Even if your loved one mostly listens, the AI provides comforting interaction and gentle engagement appropriate to their communication level and abilities.

What if my senior has trouble hearing during inTouch calls?
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inTouch works with any hearing aids or assistive devices your loved one uses. Our AI speaks clearly and can repeat information as needed. We adjust speaking pace and volume to ensure comfortable conversations for seniors with hearing difficulties.

Is inTouch better than adult day care for seniors?
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inTouch and adult day care serve different needs. Day care costs $75+ daily and requires transportation, while inTouch provides daily companionship from home for under $1/day. inTouch works perfectly alongside day care or independently for seniors preferring to age in place with dignity and independence.

How is inTouch different from hiring a companion?
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inTouch costs less than $1 per day compared to $25+ hourly for human companions. Our AI is available 24/7, never gets sick, does require security vetting and provides consistent daily interaction. While not replacing human connection, inTouch offers reliable, affordable companionship that complements family relationships and professional care services.

What medical research supports inTouch's approach to senior care?
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inTouch's methodology is supported by extensive medical research, including Harvard studies on social interaction benefits and WHO research on loneliness as a health crisis. These studies demonstrate that regular conversation and cognitive engagement significantly improve senior mental health, reduce depression, slow cognitive decline, and enhance overall wellbeing through consistent social connection.

Do healthcare providers support using inTouch?
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Many healthcare providers recognize inTouch's value for senior social interaction and daily monitoring. Regular social engagement supports mental health and cognitive function. Share inTouch conversation insights with healthcare teams to provide insights into your loved one's daily wellbeing and any changes noticed during conversations.

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